Relaxation: Treatments are more enjoyable when performed in a quiet, relaxing atmosphere. For your own comfort and that of other guests, we would be grateful if you could switch off your mobile phone and keep your voice down.
Clothing for treatments: Please make your way to the spa wearing the bathrobe you will find in your room. Please wear sports shorts or tracksuit bottoms and a T-shirt in the Fitness Area. Swimwear is not permitted in the Fitness Area. As regards footwear, you will need closed sports shoes or similar with a rubber sole. Sandals, slippers and heeled shoes are not permitted.
Health: please tell our Spa Receptionist if you are pregnant, have any allergies, high blood pressure, any physical disorders or disabilities. This information is necessary so that we can notify our staff in advance and provide you with the most suitable spa treatment or therapy.
Men’s facial treatments: please shave at least two to three hours before your facial treatment.
Arrival: please arrive ten minutes early in order to complete all the necessary formalities and start your treatment on time.
Lateness: in the event of late arrival, your treatment time will necessarily be reduced because we have to ensure that treatments start on time for the other guests on our list.
Cancellation: if you need to cancel or rearrange your appointment at the spa, please do so at least three hours in advance, otherwise you will be charged the full amount. For cancellations when the spa is closed (12:30 p.m. – 5 p.m.), please call the internal number 401.
Age: Entry is not permitted for minors under 18 years old.
Wet Spa: this includes the Finnish sauna, Turkish bath, sensory showers and Kneipp pool. Access is included in the price. Should the wet spa be particularly busy, restrictions may be placed on the length of time you may use it and the number of people present in the spa at any one time